ServiceNow Integration with Syxsense

• 2 min to read •

Syxsense integration is designed to make it simple for ServiceNow helpdesk technicians to understand, modify and run repair operations on devices directly from ServiceNow.

This instant remediation dramatically reduces the time to ticket resolution.

Options available to ServiceNow include

Software Deployment
Remote Control
Patch Deployment
Security Remediation
Patch and Security Scan
Inventory Information, Asset Data and device details
Cortex Workflows: Workflows make it possible to control any combination of complex IT tasks including updating the registry, deploying multiple software packages, killing a service on a device. For complete details on all the capabilities of Cortex, refer to the Syxsense Cortex section of this guide. Any workflow written in Syxsense can be made available to the drop down in ServiceNow for execution.

Guided walk-through: Integration Settings: Connect the instanceGuided walk-through: Integration Settings: Connect the instance

❶	Click the username in the right upper corner Click Api Access tokens (Preview) Click New Tokenrop-down Titlerop-down Title
❷	Generate and save a new Admin token with appropriate access rights Drop-down TitleDrop-down Title
❸	Login to Service Now Move to Cortex Wizard: 'Please enter your Syxsense Api Token' is displayed Enter the token Click 'Continue'Drop-down TitleDrop-down Title
❹	Schedule Import: Select any day and start time Click 'Finish' Drop-down TitleDrop-down TitleYou have completed integration setup process

Discovery: Configuration ComputersDiscovery: Configuration Computers

After connecting your Syxsense API key to ServiceNow, all managed devices appear in ServiceNow under Configuration Computers. Click to drill down on any computer for further details.

Default field	Default fields include Name ① Syxsense Device ID ② IP Address ③ MAC Address ④ Serial Number ⑤ Model ⑥ Manufacturer ⑦ DNS Domain ⑧ Drop-down TitleDrop-down Title
Operating System Information	This field includes the folloewing information: Network adapters ① Storage devices ② File systems ③ Software Installed ④ Running Processes ⑤ Drop-down TitleDrop-down Title
Syxsense Health	Provides information on the patch and security state of the device: Does it need patches? Are there outstanding security issues. Health returns as Critical, High, Medium, Low or OK. To deploy patches or remediate a security vulnerability you may run a Cortex Workflow with patch deploy directly to that device.
Processor and Memory details	View CPU details View RAM and Disk Space details

Guided walk-through: How to Execute Cortex WorkflowGuided walk-through: How to Execute Cortex Workflow

The full power of any operation in Syxsense is encapsulated into the list of available Cortex Workflows. Workflows make it possible to control any combination of complex IT tasks including updating the registry, deploying multiple software packages, killing a service on a device, deploying patches, running powershell and much more.

For complete details on all the capabilities of Cortex, refer to the Syxsense Cortex section of this guide.

Any workflow written in Syxsense can be made available to the drop down in ServiceNow for execution. You can see the workflow name and description as defined by your IT manager.

❶	Select any device listed in ServiceNow rop-down Titlerop-down Title
❷	From the upper right choose Syxsense Cortex Run
❸	A list of all Cortex workflow appears
❹	Click

Last Update: Mar 12, 2024