Launchpad

• 5 min to read •

Syxsense Launchpad allows functions from the Syxsense Console to be called from within a Helpdesk / Service Desk solution (ServiceNow and others).

Important Information

The device you are accessing must be stored within the Configuration Item field within the Service Desk solution e.g. CI Name.

Only one Syxsense feature can be called per button.

Both the function and parameters are Case and Space Sensitive.

Some functions are only available within Syxsense Secure.

Prerequisites 

A User with the permission to use the Syxsense functionality

Guided walk-through: Add Button to Call a Syxsense FunctionGuided walk-through: Add Button to Call a Syxsense Function

❶

Add a button to the Incident screen within ServiceNow

The button name must be unique e.g. Syxsense Remote Control.
❷

Add the following function onto the button:

function openSyxsenseConsole() {       

    g_form.getReference('cmdb_ci', openUrl); }

function openUrl (cmdb) {

    var name = cmdb.getValue('name');

    var url = "https://{instance}.cloudmanagementsuite.com/helpdesk?devicename=" + encodeURIComponent(name) + "&navigation={Syxsensefunction}";     globalThis.window.open(url, '_blank'); }
❸

Replace {instance} with the name of your Syxsense Console:

e.g. Live.cloudmanagementsuite.com
❹

Replace {Syxsensefunction} with the feature you wish to use:

  • Remote Control
  • Overview Patches
  • Security Alerts
  • Reports
  • Timeline
  • Tasks
  • View Inventory
  • Inventory History
  • Inventory Scan
  • Device Config
  • File Browser
  • Device Quarantine
  • Event Viewer
  • Process Viewer
  • WMI Explorer
  • Log Viewer
  • Remote Registry
  • Powershell

The function is Case and Space Sensitive, see all available options on right.

Example:

Start Remote Control

function openSyxsenseConsole() {

       g_form.getReference('cmdb_ci', openUrl);

       }

function openUrl (cmdb) {

    var name = cmdb.getValue('name');

    var url = "https://live.cloudmanagementsuite.com/helpdesk?devicename=" + encodeURIComponent(name) + "navigation=Remote Control";                                         

    globalThis.window.open(url, '_blank');

      }

Last Update: Mar 12, 2024

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